30-Day Money-Back Guarantee
30-Day Product Guarantee
Our 30-Day Money-Back Guarantee is available for products that have been opened or used.
To request a return, customers must contact us within 30 days of the delivery date. This policy applies to individual products as well as 3-month and 6-month supply packages.
The following conditions apply:
The product container must be returned, even if it is empty.
Each product qualifies for a full refund only once.
The same product cannot be returned more than once by the same household.
Customers may request a maximum of two returns per calendar year, including returns made under this guarantee and our standard return policy.
Original shipping charges are non-refundable and will be deducted from the approved refund.
Customers are responsible for return shipping costs.
We do not issue prepaid return labels.
Excluded Products
Products purchased through our Try Before You Buy (TBYB) program are governed by separate terms and are not covered by the 30-Day Money-Back Guarantee.
Returns for Unopened Products
This return option applies only to products that remain unopened and unused.
A return request must be submitted within 30 days of delivery, including for 3-month and 6-month supply orders.
Please note:
Customers may complete no more than two returns per calendar year, including both standard returns and guarantee claims.
Shipping charges are not refundable.
Any applicable shipping cost will be deducted from the approved refund.
Customers are responsible for sending the product back.
Prepaid return labels are not provided.
TBYB purchases are excluded from this return policy.
Try Before You Buy Terms
TBYB orders are subject to a separate trial-period policy.
The return request must be submitted within 20 days of the purchase date.
If the product is not returned within the 20-day trial period, the applicable payment may be processed automatically.
A refund will be considered only after the returned product has been received and processed.
All TBYB products must be returned, regardless of whether they were opened, partially used, or emptied.
TBYB products do not qualify for the 30-Day Money-Back Guarantee.
Starting a Return
To request a return, contact our Customer Service Team through either of the following channels:
Live chat.
Email: help@shopultraus.com
Please provide your order details and explain the reason for your return. Our team will provide the next instructions after reviewing your request.
Resale-Related Exclusions
Returns are not available for customers who purchase products for resale without receiving prior written authorization from us.
We may reject a return request if we reasonably determine that the order was placed for unauthorized resale or commercial distribution.
Important Notes
A return is not considered approved until it has been reviewed by our Customer Service Team. Refunds are issued only after the returned product has been received and inspected in accordance with the applicable policy.
We recommend retaining your shipping receipt and tracking information until the return has been completed.