1 Terms and Conditions
These Terms and Conditions (“Terms”) govern your access to and use of www.shopultraus.com (the “Website”), including all products, services, and features (“Services”) available through the Website.
By accessing or using the Website or Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, please stop using the Website and Services immediately.
All content on this Website is provided for general informational purposes only and is not intended as medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional regarding any medical concerns.
We may update these Terms at any time. Changes become effective when posted on the Website unless otherwise required by law.
2 Personal Information
Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, store, share, and protect your personal information.
About Us
UltraUs Group is a U.S.-registered company committed to providing high-quality products and exceptional customer service. Our headquarters is located at:
UltraUs Group
California
United States
Need Assistance?
Our UltraUs Customer Support Team is here to help whenever you need us. Priority support is available Monday–Friday, 7:30 AM–4:00 PM PST (excluding holidays).
Office Address:
UltraUs Group
California
United States
Email:
help@shopultraus.com
We aim to respond within one business day.
Need a faster response?
Contact us through Live Chat or WhatsApp for the quickest assistance.
3 Your Responsibilities
You are responsible for using our products safely and only as directed. Always read and follow the instructions provided on the product label or packaging. Do not exceed the recommended serving size or suggested daily use, or use any product for purposes other than its intended use.
If you experience any unexpected side effects, adverse reactions, or changes to your health while using our products, discontinue use if appropriate and promptly consult a qualified healthcare professional.
If you have questions about the proper use of any product, seek guidance from a qualified healthcare professional before use.
Nothing in these Terms and Conditions limits or overrides any statutory rights you may have as a consumer under applicable law.
If you have any questions about these Terms and Conditions, require technical assistance, or would like to submit feedback or a complaint, please contact our Customer Support Team using the contact information provided on this Website.
4 Website User Terms
General
These Website User Terms govern your access to and use of the Website. By accessing or using the Website, you agree to comply with these Terms.
The Website is provided solely for personal, lawful, and non-commercial use. You may not use the Website for any unauthorized commercial purpose without our prior written consent.
The content, products, and services available through this Website are intended only for individuals over 18 years of age. By using the Website, you represent and warrant that you are over 18 years old. Individuals under the age of 18 are prohibited from accessing, using, or purchasing products or services through this Website.
5 Terms of Use
By using this Website, you agree to use it lawfully and responsibly. You may not:
Interfere with the Website or its users.
Access accounts or systems without authorization.
Upload harmful, illegal, or malicious content.
Copy or misuse Website content without permission.
Impersonate others or provide false information.
Use the Website for unlawful or unauthorized purposes.
Any content you submit must be lawful and respectful. Your consumer rights under applicable law remain unaffected.
Intellectual Property
All Website content is owned by or licensed to UltraUs Group and is protected by intellectual property laws. Unauthorized use is prohibited.
We may update, modify, suspend, or remove any part of the Website at any time without prior notice.
6 Service Terms
General
These Service Terms apply when you create an account or purchase products or services through our Website. By creating an account, placing an order, or clicking “Sign Up,” “Continue,” or a similar button, you confirm that you have read, understood, and agree to these Service Terms.
7 User Accounts
Creating an account may be required to access certain features. You are responsible for keeping your account information accurate, your login credentials secure, and all activity under your account.
By creating an account, you confirm that you are over 18 years of age and legally able to enter into a binding agreement.
If you suspect unauthorized access to your account, contact us immediately at help@shopultraus.com.
We may verify your information and reserve the right to suspend or terminate accounts involved in fraud, misuse, or legal violations.
Ordering
By placing an order, you agree to pay the total purchase amount, including applicable taxes and shipping fees.
You are responsible for providing accurate billing, shipping, and contact information to ensure your order can be processed and delivered successfully.
8 Pricing and Payments
All prices are listed in U.S. Dollars (USD). Taxes, shipping, and other applicable fees are calculated at checkout unless otherwise stated.
Prices may change at any time due to market conditions, supplier costs, or other business factors. Any changes apply only to future orders.
We accept major payment methods, including Visa, Mastercard, Apple Pay, Google Pay, and other payment options available at checkout. By completing a purchase, you confirm that you are authorized to use the selected payment method.
All payments are subject to authorization and verification. If a payment cannot be approved, we may delay, cancel, or refuse the order. We also reserve the right to cancel orders or report suspected fraudulent activity where permitted by law.
9 Delivery
Orders are processed after payment is successfully authorized and shipped through carriers such as USPS, UPS, FedEx, or other available shipping providers.
Processing Time:
Most orders are processed within 1 business day. During peak periods, processing may take longer. Tracking information is sent once your order ships.
U.S. Shipping Options:
Standard Shipping: 3 to 7 business days
Express Shipping: Up to 2 business days (where available)
International Shipping:
We ship to most countries where permitted by law. Delivery times vary by destination and customs processing. Customers are responsible for any applicable customs duties, taxes, or import fees. Orders delayed, refused, or seized by customs are not eligible for a refund unless returned to us in their original condition.
If your order has not been delivered, please contact us within 30 days of the shipment date for replacement or assistance. Requests submitted after this period (30 days) may not be eligible for support.
10 Product Availability
All orders are subject to product availability. If an item is unavailable, delayed, or discontinued, we will notify you promptly and issue a refund if payment has already been processed.
We reserve the right to delay, suspend, discontinue, or modify any product due to inventory shortages, technical issues, supplier changes, legal requirements, or other operational reasons.
Returns, Refunds & Order Issues
Your satisfaction is important to us. If you experience an issue with your order, please contact help@shopultraus.com, and we will make every reasonable effort to resolve it promptly.
Order Issues
Marked Delivered: Please allow up to 3 additional business days and check with neighbors or your local carrier.
Damaged Order: Contact us with photos of the damaged product and packaging.
Lost Package: If your package is confirmed lost, contact our Customer Support Team for assistance.
Order Cancellation: Orders may be canceled before shipment. Once shipped, cancellation may not be possible.
Pricing: We will honor the price paid at checkout. Price changes after purchase do not apply to completed orders.
Product Changes: Product appearance or packaging may change without notice.
If we cannot resolve your concern through our standard support process, any additional rights or dispute resolution options available under applicable law may apply.
Carrier Delays
Delivery times are estimates and may be affected by weather, carrier disruptions, customs processing, or other events beyond our control. While we are not responsible for these delays, we will make reasonable efforts to keep you informed of significant shipping updates.
11 Limitation of Liability
To the fullest extent permitted by law, our liability is limited to direct damages arising from our breach of these Terms. Our total liability will not exceed the amount paid for the applicable product or service. Nothing in these Terms limits any rights that cannot legally be excluded.
Unauthorized resale, redistribution, or commercial use of our products is prohibited. We are not responsible for any loss or damage resulting from such unauthorized activities.
Fraud Prevention
To protect our customers and business, we may cancel, refuse, suspend, or review any order or account suspected of fraud, misuse, false information, unauthorized payment methods, or policy violations.
If you believe your order or account was affected in error, please contact our Customer Support Team for assistance.
Disclaimer of Warranties
Our Website, products, and services are provided “as is” and “as available”, to the fullest extent permitted by law. Except where required by law, we disclaim all warranties, express or implied.
While we strive to keep our Website accurate, secure, and up to date, we do not guarantee uninterrupted or error-free operation and are not liable for losses resulting from the use of the Website.
Third-party websites linked from our Website are provided for convenience only. We are not responsible for their content, policies, or practices, and you access them at your own risk.